Friday 30 December 2011

Messing with the CX brand

We almost killed CX in 2010.

The brand has resilience and respect which came from the Channels and Connections Publishing lineage that started in 1990. But by the time 2010 rolled in, structural problems threatened to topple the whole business. At the 20th birthday bash on 21 August 2010, Doug Parkinson and a cast of dozens laid on the fun for several hundred subscribers and supporters at the JuliusMedia campus. Forty college students, signed to JuliusMedia's tech production college business, helped to deliver a great night.

Hours later, the management team met to overhaul the business metrics. Forward enrolments at the college were at all-time lows. Part time school holiday courses, once a given, were being cancelled due to low numbers since high schools had somehow started delivering the Certificate 3 in Live Production, Theatre and Events to Year 11 students. In large numbers - IBSA say there were more than 1000 kids enrolled in 2010. That was a big knock to our college.

On the other side of the empire CX was slowly losing readers and advertisers, and the treasury was looking sad. Especially when the party catering was settled. The only thing left on the horizon of optimism was the government funded Priority Placement Program. See the Feds PR, below.....

www.productivityplaces.deewr.gov.au/
The primary objective of the Productivity Places Program (PPP) is to provide targeted training to support the development of skills in Australia to meet existing ...

This new program gave us $1,500 for every eligible student start, in a part time training course that should produce qualified crew after several years of night school. Trouble was, the 32 places left for 2010 were hard to fill. Who would think? The Fed's fork over all but the TAFE equivalent fee, and people get the best we can deliver. Which we did, two nights a week with serious intent. A rump of forty worthy people were already in the classes, and all we had to do was recruit the latest hastily awarded bunch of 32 (the NSW cohort emailed unfilled spaces to us very late) for the 2011 classes. Problem was, to unlock the $1,500 start funding, they had to - umm - actually start in 2010. Try to make that work sometime.

So the college was rendered dead in the water, like an aircraft carrier with no juice.

Don't misunderstand, we were extremely thankful of the opportunity to supply funded training. Before PPP we mainly made do with user pays. The only funding out there was the state subsidized trainee-ship funding. But over the years (2004 - 2010) we discovered in our drifting, ethereal Petri dish, that the entertainment biz did not embrace indentured trainees. Who would know? We found out the very hard way, that you can't encourage our cohort to hire youngsters so someone like us can train them. This could be interpreted as a lack of confidence in (our) structured training. But we think the issue is more generalized than that.

All of this is history - we shut down, we refunded money, awarded Competencies up to the end of 2010, finished all the paper work. With some quiet tears and angst, we wrapped up and quit a facility that cost us $1.5 million over the time since we first had the starting idea. Our lovely, generous landlord Greg Kean took back his building. The whole dream started strangely enough on Sept 11, 2001 - as the Twin Towers crashed. The thinking then, on that most horrible day was that it was time to unfurl the training dream since the media company would (correctly) suffer a downturn, which it certainly and rightly did in that terrible climate. I (Julius) apologize to anyone upset, because there I was thinking of the survival of my stuff, when the world seemed to be collapsing. At the time I had four girls at school, so that is how I thought.

Back to the headline - CX was suffering death by a thousand cuts, with a lack of love and attention.

So if there's a moral to this story, it is that any business or venture or endeavor needs all the attention of its founders and visionaries to succeed.

At the end of 2010, we had $50 in the bank and it looked like CX was headed for a final edition.

What a difference a year makes. We really turned CX around in 2010, with new layout, CX2 APP, CX-E and CX-TV. We moved into the studio at Chatswood, and hit a heap of goals with expose articles and better impact. The subscribers voted with their Paypal and the advertisers returned. (Thank you everyone!)

The plan is that in 2o12 we will keep adding on value for our readers and advertisers - and importantly, support our constituent industry even more strongly.

- Julius

Friday 9 December 2011

Lunch with Robby and Steve

Where do I start?

30 years ago I first visited Rudi and Max at Stuyvesant House in Crows Nest. The food was (and remains) very much to my liking. The wine list and cellar are legendary. The antics and umm, floorshow by Rudi are infamous.

But yesterday (9 December 2011) was my last lunch there, because Rudi banned me.

Here's what happened:

Robby and Steve from ETF joined me, I wanted to buy them lunch to talk about the turbulent trade show war and also because they are good guys, it was the end of the year, and a Friday.

So Rudi does his usual rude greeting, full of the F bomb and delivers beer.

The young waitress gets her first snap from Rudi because the butter is not on the table. An hour later, she has been abused in and out public view, and on the way to the toilet I pass Rudi almost towering over her, in a highly threatening manner, called her 'stupid' and 'dumb' and other things.

In between, Rudi's brother Max delivers the Pork Knuckles, in his dirty apron. He always has a very, very dirty apron, and always, always reeks of cigarettes.

Rudi grabs Steve's knife and fork and saws open his kunckle. Then he grabs it with both bare hands and reefs it open. He shakes a liberal dose of salt on top. "That is how you fucking eat it", he declares, before repeating the act of kindness for Robby.

Everything thus far is fairly normal at this disfunctional throwback establishment. Being slight unreconstructed and not at all politically correct, and a hard drinking media man with a roadie pedigree, I've almost seen it all before.

Except for the abuse heaped on Mylene.

She ran out the door in tears soon after, and I took off after her down the road.

"Listen, that was over the top, you don't deserve any of that", I told her. I got her number and sent her a text: I am Julius. I took your number. I will speak to Rudy about his behaviour. Please dont hesitate to contact me if you seek further action. I am very sorry to see how he was."

She replied: "You're so nice and your business friends are too. It's a shame for Rudi, he just keeps losing great customers."

Robby and Steve were concerned. "What will we do"? We decided to invite Rudi to sit down to talk about it, but there wasn't a fourth chair at our table and he was running around delivering huge, enormous oversized Steins of beer to tables. A bunch of women opposite us arrived after he described how they make the Pork Knuckle so tender.

Warning! The following paragraph is extremely offensive
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"We find a virgin and we insert the knuckle into her" (censored, he used graphic language).
"Then we have intercourse. That is why it is tender" (again censored).
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When the ladies arrived, he toned down the profanities, and set about breaching his liquor license by plying all and sundry with copious quantities of booze. The ladies scored an ice bucket with a bottle of Jack Daniels and a bunch of cokes inside. Of course you get charged for everything, including the Pretzels that arrive on the table, that you do not order or eat.

So at the sad and embarrassing end of what should have been a nice lunch on a nice day, I told Robby and Steve I would remonstrate with Rudi in private at his little bar down the end, and if they would wait outside then we could be on our way.

"Rudi, you are over the top. You've gone too far", I said as he added up all the little bar chits and made my bill. "Whatever" he grunts. "What is up with you? Too much to drink, eh?"

"Actually Rudi, this is it for me. I am disgusted with your ways. You cannot deal with staff that way".

"What do you say", he yells? "I'm not a fucking Tafe. She didn't have experience. Good riddance!"

"Fine Rudi, then have your own medicine you dinosaur. I'm not paying your lousy bill. Call the Police, do what you like, you miserable old idiot", and I walk out.

"Max! Max!" he yells. They chase me outside.

Standing outside the door, Steve and Robby in full witness, they start abusing me for doing a runner. "No Rudi, I told you, I'm not paying you to punish you for being so miserable. Anyway, what do I owe you?"

"Two hundred" he says. "Here is $150", I give him the cash. I always pay for what I eat, and I am just making a point about his unbelievable conduct.

"Don't come back", he snarls.

We walk away.